1. Card and Deposit
Every ski lift can be used on the basis of one electronic card ('the card). The card is assigned to the holder – all settlements are made exclusively on the basis of the card. In case of card loss we do not issue duplicates. For each card we take a deposit of 10 zlotys.
2. Sale and Validity of Cards
The cards are sold only by the cashier on the basis of the current price list which is available on the Centre’s website. The sale and return of the cards is possible only at the ticket office during the opening hours.
Each ski lift user is obliged to have their own card. The cards are valid for one winter season only, which means only for the current winter season when the purchase was made.
By purchasing the card you are entitled to use the ski lifts and equipment which are open on a day given and with all limitations provided for in the regulations.
Buying certain type of card, the customer accepts the rules of its use. Therefore they should become familiar with these rules prior to buy the card, taking into consideration the limitations in respect of returns, and choose an appropriate card.
3. Types of Cards
Point cards are available to purchase for any amount of money or any number of points. One point is 10 groszy. You can top up your card at any time or after the credits run out. In case of point cards we refund remaining amount for unused credits.
Time cards can be purchased for a current day for a number of hours indicated in the price list. This card is valid for a limited time which starts from the moment of the first use but no longer than until the closing of the last ski lift of the Centre. In case of time cards we do not refund money for unused time. It is up to the customer to decide about purchase, the beginning of use and return of the card.
One-day cards can be purchased for a number of days or for certain period within indicated in the price list. Such a card is valid in the purchased timeframe regardless of the moment of the first use but no longer than until the closing of the ski lift of the Centre on a given day.
In case of time-slot cards we do not refund money for unused time unless the person presents a medical certificate that their health condition made it impossible to use the facilities of the Centre.
4. How to Use The Card
The card becomes active if you hold it close to the scanner. The display shows the current tariff/point status of the card. Put a valid card close to the scanner to open the turnstile. The signal means the card is not valid, is not operated by a scanner, there are not enough credit points on it or the card (time or time-slot card) is not active yet. In all these cases the appropriate information is displayed.
5. Limitations on Sale and Card Use
The Centre reserves the right to introduce limitations on payment by payment card or limitations on purchase of credits. The information on such limitations is available in front of the ticket office.
Training cards can be purchased only by ski instructors subject to the regulations concerning such cars as published on the Centre’s website.
The Stramuś Card can be purchased only by minders of children taking part in winter ski courses organized by STRAMA School subject to the rules for this card provided by STRAMA School.
The Winter Garden can be used only by skiers holding point cards.
Stramus card can be used only by children taking part in winter ski courses.
6. Returns, Return Exclusions
The return of the cards is possible at the cash desk during opening hours only. Refunds are made only on the basis of the card and to the holder. Deposits and the amount of unused credit points are refundable until the end of season or till 31March.
The customer should become familiar with the opening hours so as to start using the card early enough especially if they hold time or time-slot cards. The Centre reserves the right to limit the number of open lifts depending on the weather conditions or attendance. A smaller number of open lifts does not constitute grounds for a partial refund of the amounts credited in time or time-slot cards.
Please protect the card against mechanical or electromagnetic damage. We do not refund deposits for damaged cards and we do not refund money for unused credit points on these cards.
We do not refund the deposit or money for unused credit points in case of violation of the regulations or after confirmation of an attempt for unauthorized use.
7. Types of Payment
The card can be purchased by cash or by card. Please inform the cashier of chosen form of payment before ordering the card. In the case of such payment the refunds will be credited by transfer to the credit card. It is not possible to refund cash. In case of change of the form of payment the previously used card must be returned and settled.
8. Receipts and Invoices
The receipt is proof of purchase. The refundable deposit is not mentioned in the receipt.
An invoice can be issued only after the service is complete. To receiving an invoice you need to return the receipt and all the cards.
In case of partial return of cards on a given receipt an invoice can be issued only for the cards returned.
All complaints are resolved by the cashier on the basis of presented card.
We do not consider complaints in case of using the cards contrary to the regulations, for example if the card has been used by more than one person.